Refund policy

Every item is printed when you order it, so we don't keep stock and nothing is returned to a shelf. That shapes what we can and can't do.

 

If something arrives damaged, defective, or isn't what you ordered, we'll fix it. Email hello@theunsaid.us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full. You don't need to ship anything back.

 

If a package is lost in transit, tell us and we'll replace it.

 

Because each piece is made to order, we can't accept returns for a change of mind or the wrong size. Please check the size guide on the product page before ordering. If you're between sizes or unsure, email us first and we'll help.

 

Orders can be cancelled or changed within 2 hours of being placed. After that, production has usually started.

 

Refunds go back to the original payment method and take 5 to 10 business days to appear, depending on your bank.

 

Questions about any of this: hello@theunsaid.us